Terms and Conditions

TERMS & CONDITIONS

Customer Service

For customer service and questions regarding your order please call us at: Tel. (800) 785-7698 - M-F, 9-5 (CST), or send an e-mail to contact@wbsoaps.com.

Terms

We accept credit or debit for online purchases. All amounts are in US dollars. All sales are final due to the nature of the products and raw materials used by us. Natural products are not guaranteed beyond 15 days of receipt of purchase. We will gladly replace any damaged or defective item immediately or refund your original purchase price only if the products are unavailable. We are unable to refund the freight charges.

Credit Card Security

Ordering our soaps online is safe and secure. Once you click on "ADD TO CART," you will be redirected to the Square secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. Your credit card information is never reused except to issue refunds or additional charges incurred in shipping, and your credit card is charged only when your order is processed. For your own safety, please don't ever use email to send us your credit card information! Use the secure shopping cart instead.

Ordering

All of our soap products are handcrafted. Shipment is usually within 3-5 business days (excluding weekends & holidays). We cannot however, guarantee a specific delivery day. If you have questions regarding the timeliness of an order, please email us at contact@wbsoaps.com. Ordering from Willow Brook Soap Company is simple and convenient. Take your time browsing through the site’s many offerings. After selecting your product, click on "ADD TO CART" to place the product in your Shopping Cart. Repeat this step for all the products you wish to purchase, and when you're finished, click on "CART." At this point, you'll be able to increase or decrease the quantity of each item selected or remove any unwanted items. Once everything is correct, you can log into your account or create a new account and then click "Checkout," where you will enter your billing/shipping info and credit card information. Returning customers may login for speedy checkout. New customers may create a new account with an email and password and the next time they order, their address information will automatically be filled in for speedy checkout. They can also see past orders under their own account.

Providing Correct Address Information

Please provide us with the correct address information, being sure to include any apartment or suite numbers. Failure to provide us with correct address information may result in additional or higher shipping fees.

Order Cancellation

If you have placed an order in error or simply changed your mind about ordering and would like to cancel your order, please contact us within 2 hours from the time of your order either by phone or email.

Shipping & Handling

Within the continental United States, we ship USPS, 3-5 business days. If your package needs additional insurance, or you live in a rural area, or a signature is required due to its value, we reserve the right to charge the additional cost to your credit card. We do not ship to P.O Boxes. We try to ship all orders after 48 hours of receipt, however we cannot guarantee this. If an order requires a communication or confirmation from a customer, order processing resumes after the communication was received (whether by e-mail or phone). Refused or cancelled orders are subject to our 25% restocking fee.

INTERNATIONAL SHIPPING

Willow Brook Soap Company does not fill international orders at this time.

Order Tracking

When you place an online order at WBSoaps.com, you will receive an order confirmation via email. Be sure to provide us with a valid email address and a phone number. You will also receive a ship notification tracking number from USPS once your order has been shipped.

Sales Tax

Willow Brook Soap Company is required by law to collect sales tax on orders shipped within Texas.

Backorders & Out of Stock - (Wholesale)

If you order a product that goes out of stock, you will receive a backorder notification slip within your package. Backorders are shipped automatically once the item returns to stock at no additional cost to you unless the item is already stated as “out of stock”. You may email us if you wish to cancel your backorder. Most backorders are filled within 2 weeks. Backorders are always shipped via ground method regardless of original shipping method of the order.

Return Policy & Guarantee

All sales are final due to the nature of the products and raw materials used by us. Natural products are not guaranteed beyond 15 days of receipt of purchase. We will gladly replace any damaged or defective item immediately or refund your original purchase price only if the products are unavailable. We are unable to refund the freight charges.

Privacy

Willow Brook Soap Company is extremely serious about protecting your privacy. We will never sell, loan, rent, trade or give away your name, email or address to anyone. Any information we collect is solely for the purpose of enhancing your shopping experience. We use email to communicate with you about your orders and to let you know about special product introductions and other Willow Brook Soap Company news.

Product Samples

If you wish to order soap samples, we will be glad to quote you a price on those items which interest you. We do not offer free samples. We cannot offer samples during the peak holiday season. You may request a free soap sample with each order.

Prices subject to change without notice.